Help Centre
Get help with your bookings, picking up your vehicle, emergencies and more.
Do you track private flights?
Yes, we also track private flights.
What you need to do:
However, it is very important that you provide your aircraft number (tail number) when booking and that your flight is traceable via flightaware. Only when these two conditions are met, your driver can track your flight and update your pickup time according to your actual landing time.
SIXT ride offers you additional services if you enter your tail number:
Only if you enter the tail number your ride will be considered as an airport pickup and in accordance with our booking conditions you will benefit from extra free waiting time.
Please understand that additional charges may arise, if the expected time of arrival is significantly different to the actual landing time of the aircraft due to increased waiting times of your driver.
Please specify the selected FBO in the address field or in the comments field to help us to reliably coordinate the pickup.
If you expect time-consuming customs or wish to spend additional time at the airport after your landing and before your pickup, you can select the duration that you would like to stay at the airport during the booking.
Example: Your flight is scheduled to land at 3:00 p.m. and you plan an additional stay at the airport of 1 hour and 30 minutes. Add this information during the booking after you have entered your flight number. Should your flight be delayed by 20 minutes. Your driver will be waiting for you at 4:50 PM, which is 1 hour and 30 minutes after your actual landing time.
Please note: If you do not connect your flight with your ride, your ride will not be considered as an airport pickup and the above services will not be included in your ride.
What you need to do:
However, it is very important that you provide your aircraft number (tail number) when booking and that your flight is traceable via flightaware. Only when these two conditions are met, your driver can track your flight and update your pickup time according to your actual landing time.
SIXT ride offers you additional services if you enter your tail number:
Only if you enter the tail number your ride will be considered as an airport pickup and in accordance with our booking conditions you will benefit from extra free waiting time.
Please understand that additional charges may arise, if the expected time of arrival is significantly different to the actual landing time of the aircraft due to increased waiting times of your driver.
Please specify the selected FBO in the address field or in the comments field to help us to reliably coordinate the pickup.
If you expect time-consuming customs or wish to spend additional time at the airport after your landing and before your pickup, you can select the duration that you would like to stay at the airport during the booking.
Example: Your flight is scheduled to land at 3:00 p.m. and you plan an additional stay at the airport of 1 hour and 30 minutes. Add this information during the booking after you have entered your flight number. Should your flight be delayed by 20 minutes. Your driver will be waiting for you at 4:50 PM, which is 1 hour and 30 minutes after your actual landing time.
Please note: If you do not connect your flight with your ride, your ride will not be considered as an airport pickup and the above services will not be included in your ride.