Help Centre
Get help with your bookings, picking up your vehicle, emergencies and more.
My flight has been cancelled or diverted. What should I do?
My flight has been cancelled or diverted. What should I do?
Unfortunately, we can not respond to flight diversions or flight cancellations.
Even though our drivers are still available for you, flight diversions and cancellations are often unexpected. If you have the opportunity, we recommend canceling the service immediately to avoid cancellation fees. In the case of flight diversions, you are welcome to use our service to order a driver at the new destination.
Unfortunately, we can not make any goodwill cancellations with flight diversions and flight cancellations. For more information regarding cancellation fees, please see our booking conditions .
Even though our drivers are still available for you, flight diversions and cancellations are often unexpected. If you have the opportunity, we recommend canceling the service immediately to avoid cancellation fees. In the case of flight diversions, you are welcome to use our service to order a driver at the new destination.
Unfortunately, we can not make any goodwill cancellations with flight diversions and flight cancellations. For more information regarding cancellation fees, please see our booking conditions .